SOUTHERN CROSS PET INSURANCE currently insures over 23,000 pets around New Zealand. The values-based organisation actively encourages its customer service team to adhere to the company’s values of being helpful, honest, friendly, caring, patient and positive, and rewards them for doing so.
According to feedback from its clients, Southern Cross Pet Insurance provides a superior customer experience, particularly with phone and digital responses and at claim-assessment time. The claiming process is simple, and the team genuinely care about achieving positive outcomes for customers and their pets.
Whether it be for advice or obtaining any information and documentation needed, clients contact Southern Cross Pet Insurance when they need help, and the team ensures they go above and beyond to help them.
Southern Cross Pet Insurance often receives gratitude and feedback from clients regarding the ease of dealing with the company. One recent unfortunate instance occurred when a customer’s dog was accidently hit by a car. The customer service consultant was quick to understand the needs of the customer and contacted their vet to get all the paperwork necessary to help process the claim and to relieve the stress from the traumatised customer. The happy ending to the story, their dog is now recovered and back to full health.
Southern Cross Pet Insurance is underwritten by Southern Cross Benefits Limited
For more information, please visit http://www.southerncrosspet.co.nz.